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Platinum Home Warranty: Meet the Arizona-Based Home Service Contract Company and the Real People Behind Their A+ Ratings

It’s always nice to hear a real person’s voice on the other end of the phone when you can with an issue—especially when that issue is a major system or appliance breakdown in your home. In the home warranty industry, this isn’t always a given—as we learned when we called around ourselves last year. But, if you call Platinum Home Warranty, it is. In fact, even if Platinum Home Warranty customers call after hours, they will still speak with a live operator. And, after service has been completed, Platinum calls their customers BACK to ensure they are happy with the service they received.

Get to Know Platinum Home Warranty

This Arizona-based company with locations in Scottsdale and Phoenix is taking the home warranty industry by storm. Platinum Home Warranty is intent on flipping the narrative of “sub-par” home warranty companies and offering stellar service and coverage that goes beyond industry standards.

Their A+ rating and accreditation through the Better Business Bureau, plus hundreds of five star reviews, are a testament to their success. Platinum also makes every reasonable effort to be out to their customers’ properties within 24 hours of a submitted claim (or the next business day if the claim is a non-emergency and is placed over a weekend).

  • “I’ve had Platinum Home Warranty since we purchased our new home and they have been excellent in customer care and service techs have been professional and courteous. They have made it very easy to handle our home’s needs. We will definitely be renewing our warranty with them again.”
  • “My first 6 months with Platinum have been a pleasant surprise. My 3 visits were all handled in a skilled and also caring manner. I have had awful experiences in the past with warranty companies here (one time an electrician knocked down part of my block wall in my driveway, denied personal responsibility, and the warranty company claimed that since he was an independent contractor, they also were not responsible!) . I needed to be convinced and so far, Platinum has done just that. Thank you.”
  • “They are great! So glad I got this how warranty as Platinum was been extremely helpful, quick to respond and has sent out excellent teams to do the work! Worth the money!”

What Type of Home Warranty Plans Does Platinum Home Warranty Offer?

To determine plans and pricing, it’s not the type of home that Platinum Home Warranty wants to know, but the size of it.

Their home warranty coverage extends to cover just about any kind of living space, including single-family homes, condos, townhomes, mobile homes, duplexes, triplexes, fourplexes, and new builds. Platinum offers a Bronze, Silver, or Gold home warranty plan. Prices vary depending on the type of home.

For a single-family home under 5,000 square feet, the Platinum Home Warranty Bronze plan includes:

  • Standard coverage for major home systems and appliances
  • At the price of $479 annually or $45.91 per month

For the same size home, the Platinum Home Warranty Silver plan includes:

  • Standard coverage for major home systems and appliances
  • PLATINUM PLUS expanded coverage package
  • At the price of $599 per year or $55.91 per month

The Platinum Home Warranty Gold plan for a 5,000 square foot home includes:

  • Standard coverage for major home systems and appliances
  • PLATINUM PLUS expanded coverage packages
  • Washer/dryer and refrigerator
  • One free pre-season AC or heating tune up of one unit
  • At the price of $779 per year or $70.91 per month

PLATINUM PLUS coverage, which is automatically included in the Silver and Gold plans, includes:

  • Crane fees
  • Haul away
  • Additional modification coverage
  • Disposal fees
  • Additional plumbing coverages
  • Enhanced garage door coverage
  • Permits
  • Improper installations and mismatched units

Optional coverage and add-on services for ice makers, built-in pools, saltwater pool systems, drain and sprinkler systems, septic coverage, soft water systems, additional dishwashers, additional garage door openers, and guest houses is also available.

Does Platinum Home Warranty Have Their Own Technicians?

Whenever possible, Platinum Home Warranty uses their own technicians for warranty claims. These are men and women who they work with on a daily basis and who have passed extensive background checks.

Platinum Home Warranty technicians are:

  • Trustworthy experts
  • Knowledgeable
  • Reliable and timely
  • Dedicated
  • Friendly

For some trades, including pool services and roof repair, Platinum contracts with other companies, and relies on their trade knowledge and niche expertise to get the job done right.

Platinum will expand their technician network to include other professionals when they’re looking to provide quicker response times or if a customer has needs that are beyond Platinum coverage requirements. In these circumstances, customers are given an option to work with a Platinum technician or arrange their own vendor.

Does Platinum Home Warranty Offer Coverage for Homes Over 5,000 Square Feet?

For homes over 5,000 square feet, Platinum Home Warranty does offer coverage, but these require custom quotes from their headquarters.

What Are The Platinum Home Warranty Payment Options?

Customers who enroll with a Platinum Home Warranty plan can choose between an annual or monthly billing cycle. Paying annually saves customers 10 percent, on average.

What Is a Service Fee and How Much Does Platinum Home Warranty Charge?

A service call fee is the fee a homeowner is responsible for paying when requesting service. This fee helps cover travel, labor, and diagnosis of the issue. It applies regardless of whether the diagnosis is included in the home warranty coverage and the plan a customer has in place. This service fee is paid for each requested item and is due when the request is placed. No matter which plan, the Platinum service fee is $75.

What Other Services Does Platinum Home Warranty Offer?

Platinum Home Warranty sets themselves apart from other home warranty companies by including pest control, rekeying, ductwork repair, and coverage of electrical breakers and panels, outlets and light switches, and exhaust fans and ceiling fans in their standard coverage.

They also assist with HVAC coil cleanings, HVAC duct cleaning, thermostat upgrades, garbage disposals, plumbing leaks and blockages, and plumbing fixture upgrades.

Most companies in the home warranty industry do not classify a lack of air conditioning in extreme temperatures as an emergency—but Platinum Home Warranty does. They provide expedited services in these situations. Not to mention, customers enrolled in the Gold Platinum plan receive complimentary seasonal HVAC checkups to help maintain heating and cooling units and prepare for the summer and winter months. Customers call to schedule HVAC checkups October 1st through November 30th in the fall and March 1st through April 30th in the spring.

For home repair needs that go beyond the scope of Platinum’s warranty services, Platinum’s in-house technicians are available. For these services, Platinum offers policyholders a 20 percent discount.

To learn more about home warranty coverage in your area, enter in your zip code to learn more about the home warranty companies offering service in your state.